Return & Refund Policy

At SaltStrike™, we want you to be completely satisfied with your purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@saltstrike.store.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return-related questions at info@saltstrike.store.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including custom orders, personalized products, and gift cards.

If you have questions about whether your item is eligible for return, please contact us before initiating a return.

Exchanges

The fastest way to receive a replacement item is to return the original item. Once the return is approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be in the same condition in which it was received, unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@saltstrike.store.